Guest FAQs

Check in is 4:00PM (Central Standard Time)

Due to our high cleaning standards some accommodations may need a little extra cleaning time and check-in may be delayed up to 6:00PM CST. Early check-in requests must be approved by Panhandle Getaways. Additional fees for early check in may apply.

Check out is 10:00AM (Central Standard Time). Late check out may be available for an additional fee

You will receive a confirmation email and Guest Portal login when you book. Check-in instructions will come via email 7 days prior to arrival. If you have booked within 7 days of arrival, the check-in instruction email will come immediately. Please be sure we have your correct e-mail address in order to receive important arrival information.

All of our homes and condos (with the exception of Summerhouse and Emerald Towers) have electronic locks or lock boxes so that entry can be gained 24/7. Please keep in mind that all electronic locks are set to open at 4:00PM on day of check in unless prior arrangements have been made through the Reservations Center. Check-in instructions, including door code, will come via email 7 days prior to arrival. If you have booked within 7 days of arrival, the check-in instruction email will come immediately. Please be sure we have your correct e-mail address in order to receive these important arrival information.  

All linens and bath towels are provided, as well as, coffee maker, iron, toaster, blender and standard essential items. Panhandle Getaways furnishes a few essential items for guests to utilize until they can get to the grocery store. Initial supplies include: dishwasher soap, small washing machine powder, each bathroom has amenities (like a hotel but NOT restocked) shampoo, conditioner, soap bar and body wash. One roll of toilet paper in each bathroom & one paper towel roll in the kitchen.

Each unit is different so please check with your Reservations Team Member to make sure you have the specific requirements that you may need. Our units provide Complimentary High Speed Wi-Fi. 7 days prior to arrival you will receive an email from Panhandle Getaways with check in instructions that will contain Wi-Fi access information along with username and password. Please keep in mind that while Wi-Fi services are complimentary it does not guarantee Wi-Fi strength one may be accustomed to at home. Services may be sporadic, intermittent or not available during your stay due to weather conditions, service provider issues or construction at the resort. Panhandle Getaways cannot be held responsible in the event services are not available anytime during your stay.

Text Our Main Number for Assistance: 850.588.8125

Please be aware some homes may have surveillance devices located on the exterior of the home and at entry points to the home. Any home with a surveillance device is noted within content for said home.

Text Our Main Number for Assistance: 850.588.8125

Yes! We have several pet friendly (dogs only, no cats at this time) condos and beach homes. Please check with your Reservation Team Member in the event you want to bring your pet to make sure the condo you're interested in is pet friendly. Owners may have their pets with them at any time as they are registered with the resort so you may see pets in a resort that is not listed as Pet Friendly. Violators will be asked to leave and no refunds will be made.

Pet Fee for 1 Dog = 27.50 Per Night

Pet Fee for 2 Dogs = $45.00 Per Night

A Pet or any evidence of a pet found on the property, that was not previously disclosed by charging you the pet fee, is cause for eviction and forfeiture of rent in addition to additional cleaning charges of $500. The Pet Fee does NOT include any damages done by the pet and will be charged accordingly to the credit card we have on file. Dogs only

Maximum of 2 dogs - unless previously authorized

SERVICE ANIMALS - Service animals must remain with the owner at all times and may not be left in the home alone at any time.

Each unit has a cleaning fee, reservation fee and Florida taxes along with the rental rate.

Reservations made outside of 30 days prior to arrival require an initial payment equal to 20% of the reservation total, plus Trip Insurance amount if applicable. The balance of your reservation is due 30 days prior to arrival. If making a reservation within 60 days of arrival, full payment is due at the time of booking.

We welcome MasterCard, Visa, Discover and American Express. E-Checks are accepted for advance reservations at no additional charge (15 days prior to check in). All credit card payments will incur a 3.5% convenience fee.

Any cancellation on or before the 30 days prior to the agreed upon check in date shall result in the forfeiture of the down payment required for bookings. 

Cancellations within 30 days of the check in date shall result in the forfeiture of all money paid unless trip cancellation insurance has been purchased and it is for a covered reason. Vacation Rental Protection - All questions should be directed to Rental Guardian at (888)885-5550.

No refunds for early departures. No refunds or credits will be made to guests for weather related issues or closures, including hurricanes and/or mandatory evacuations. Panhandle Getaways offers guests the ability to purchase vacation travel insurance that may provide coverage under certain specific weather-related circumstances.

Yes. Our vacation rentals feature fully stocked kitchens ready for cooking family meals. Every property includes modern appliances, cookware, and a coffee maker so you can easily enjoy your morning coffee on the balcony. Depending on the specific rental, you will find either a standard drip coffee maker or a Keurig machine. Please check your individual property listing for exact kitchen amenities.

We consider “walking distance” to be 0.5 miles or less from the beach.